Complaints

If something has gone wrong

Email hello@climahome.co.uk with the word complaint in the subject line, your postcode, and what happened. A person reads every one.

What we do

• We acknowledge within two working days.
• We give you a full answer within ten working days, or tell you why we need longer and when to expect it.
• If we got something wrong, we say so plainly and put it right.

Complaints about an installer

The installer who quotes and carries out your work is an independent business, responsible for their own workmanship, and your contract for the installation is with them. Complain to them first. But tell us too: we vet the firms we introduce, we track every complaint against them, and firms that let customers down stop receiving work from us.

If you are not satisfied

If our answer does not resolve it, you can escalate an installer complaint through the installer's certification body, and nothing in this process limits any right you have under consumer law.